Change, like taxes and death, is inevitable. Change may also be intimidating, off-putting, and enough to throw an entire department off its normal routine. However, no matter the circumstances, it is the responsibility of a leader to navigate these occasionally tumultuous times and keep their team informed and working as diligently and efficiently as ever. […]
3 Tips Save Time, Make Money, and Improve Output
As an entrepreneur, there is never enough time in a day. Innumerable meetings, perpetual troubleshooting, and employee management are but the tip of the iceberg in an ocean of cutthroat capitalism. When we vie for a competitive advantage, it often boils down to who wants it more and how much time we are willing to […]
Smell Failure? Breathe Deeply.
“Failure.” The very word reeks of pungent negativity. It is understood as the product of ineptitude, the result of work gone wrong or not done right. It hurts to fail—to not be good enough. Yet, the fact of the matter is this: failure is good. It teaches us. It forces us to grow, to adapt, […]
Customer Service is NOT for Customers
Few things feel better than a job well-done, and while you should always be the one to know whether it was, in fact, a job well-done or not, it still feels good (great even) to have customers and clients voice their satisfaction. Often though, customers may not do so simply because they don’t have a […]
Genuine Emotional Intelligence
Emotional intelligence is a concept increasingly mentioned in the corporate world. On the commercial side of things, it seems like numbers should be the primary indicator of performance and success. Yet, humans are humans, and although numbers certainly provide the most objective perspective, that does not change the fact that we are subjective creatures. We […]