“Failure.” The very word reeks of pungent negativity. It is understood as the product of ineptitude, the result of work gone wrong or not done right. It hurts to fail—to not be good enough. Yet, the fact of the matter is this: failure is good. It teaches us. It forces us to grow, to adapt, […]
Customer Service is NOT for Customers
Few things feel better than a job well-done, and while you should always be the one to know whether it was, in fact, a job well-done or not, it still feels good (great even) to have customers and clients voice their satisfaction. Often though, customers may not do so simply because they don’t have a […]
Genuine Emotional Intelligence
Emotional intelligence is a concept increasingly mentioned in the corporate world. On the commercial side of things, it seems like numbers should be the primary indicator of performance and success. Yet, humans are humans, and although numbers certainly provide the most objective perspective, that does not change the fact that we are subjective creatures. We […]
Making the Life of Your Dreams Come True
We all want the best. We all want to be the best version of ourselves and to live the life of glitz and glamor reserved for the astoundingly successful. But how? There are many paths to success, but few are easy, and none are preordained or built for you to seamlessly trot along and find […]
Occam’s Razor
All-too-often in business, we come up against a question that seemingly has no right answer. We analyze it. We research it. We come up with countless hypotheticals to attempt to understand it. Then we realize the answer was right in front of us the entire time. The solution was so basic, so fundamental, that our […]