Change, like taxes and death, is inevitable. Change may also be intimidating, off-putting, and enough to throw an entire department off its normal routine. However, no matter the circumstances, it is the responsibility of a leader to navigate these occasionally tumultuous times and keep their team informed and working as diligently and efficiently as ever. […]
Don’t Wait To Be Lucky
Happy St. Patrick’s Day! May your endeavors, both business and personal, be as successful as you hope for them to be. That said, luck isn’t an intangible resource that is allocated randomly among individuals as the fates allow; it is an illusion. In reality, luck comes to those that are willing to be daring and […]
Motivational Mastery—Life Planning as an Entrepreneur
Being an entrepreneur is a lonely responsibility. While you might have a network of support, including friends, families, partners, and employees, nobody will be as passionate about your idea or business as you. Very often, if it’s you’re first setting out to start your own business, you may find it liberating and a bit scary […]
Customer Service is NOT for Customers
Few things feel better than a job well-done, and while you should always be the one to know whether it was, in fact, a job well-done or not, it still feels good (great even) to have customers and clients voice their satisfaction. Often though, customers may not do so simply because they don’t have a […]
Genuine Emotional Intelligence
Emotional intelligence is a concept increasingly mentioned in the corporate world. On the commercial side of things, it seems like numbers should be the primary indicator of performance and success. Yet, humans are humans, and although numbers certainly provide the most objective perspective, that does not change the fact that we are subjective creatures. We […]